We process orders within 48 hours or less, excluding Monday - Friday. Shipping times vary based on location and carrier services. You will receive tracking information once your order ships.

Yes! We are committed to cruelty-free practices and do not test our products on animals.

Due to the personal nature of fragrance, we do not accept returns or offer refunds based on scent preference. However, we’re happy to help you choose the perfect scent before purchasing!

Yes! We offer beautiful gift-ready packaging for special occasions. Simply select the gift option at checkout.

Absolutely! Our pet perfumes are specially formulated to be safe and gentle for furry friends. We use pet-friendly ingredients to ensure a fresh, pleasant scent without irritation.

You can reach us via email at heysugarfragrance.com or call us at 561-768-1900. We’re happy to help with any questions or concerns!