FAQs
How long does shipping take?
We process orders within 48 hours or less, excluding Monday - Friday. Shipping times vary based on location and carrier services. You will receive tracking information once your order ships.
Are your products cruelty-free?
Yes! We are committed to cruelty-free practices and do not test our products on animals.
Can I return a fragrance if I don’t like the scent?
Due to the personal nature of fragrance, we do not accept returns or offer refunds based on scent preference. However, we’re happy to help you choose the perfect scent before purchasing!
Do you offer gift packaging?
Yes! We offer beautiful gift-ready packaging for special occasions. Simply select the gift option at checkout.
Are your pet perfumes safe for animals?
Absolutely! Our pet perfumes are specially formulated to be safe and gentle for furry friends. We use pet-friendly ingredients to ensure a fresh, pleasant scent without irritation.
How can I contact customer support?
You can reach us via email at heysugarfragrance.com or call us at 561-768-1900. We’re happy to help with any questions or concerns!